TERMS & CONDITIONS
Listed below are our Policies
If you’re not happy with your item, contact us within 14 days of receipt and we’ll gladly arrange a return. To qualify for a return, we ask that your item be in original shipped condition – we’re unable to accept items that are used, washed, damaged or stained. All shipping charges (original and return shipping) are the responsibility of the buyer.
Wrong size? Decided you wanted a different design. No worries! Exchanges are accepted within 28 days of receipt. Please contact us to arrange your exchange. Like returns, your exchanged item must be in original shipped condition – we’re unable to accept items that are used, washed, damaged or stained. All shipping charges (original, return and replacement shipping) are the responsibility of the buyer.
Payment Method Options
For your convenience we accept Visa, MasterCard and Paypal Payments in our secure online shopping cart. We do not accept checks.
Gothic at Home does not share or sell customer information to any other entity or organization. Ever. Our site utilizes secure server transactions and uses state of the art encryption.
ORDERS AND RETURNS
Damaged during shipment
If your item is damaged during shipment, please keep all packaging and if possible take photos. We will file a claim for you with the shipping company, and photos of the damage can help expedite the process. We will gladly ship you a replacement while your claim is being processed.
Damaged during return shipment
A claim with the shipping company must be filed for products lost or damaged on their way back to us. Although we’d love to handle it for you, all claims have to be filed by the shipper. Reimbursements will be handled by the shipping company.
If you receive an item that you believe is defective, please notify us within 14 days of receipt. We may ask you to send us a photo so we can inspect the product and look into what happened. If we do ask you to return the item to us, we will provide a pre-paid shipping label. Once the item is on its way back to us (verified through online tracking), we will ship the replacement to you at no cost.
Shipping and Delivery
Most of our orders are processed within 48 hours of receiving payment. During peak seasons, orders may require additional time to be processed.